You'll need the Silverlight plug-in for this function. Silverlight is a safe, secure MicroSoft technology for rich internet experiences. It isn't available for mobile browsers, but a desktop browser like Internet Explorer supports it. On Windows 8 and 10, use the "Internet Explorer desktop app"
which is NOT the edge browser, nor the browser on the mobile or "modern UI" side of Win 8 or 10. We're working on porting this to a framework for mobile OS's, but ultimately you have to download your plan to your computer that's running your ErgVideo system, and that isn't your mobile device, anyway. We'll eventually phase out the Silverlight functions as time permits.