One of the great benefits of using our streaming subscription service is that you need not make large system backups of videos, in case your system fails. ErgVideo by susbcription is pretty self-contained in the application. Your performance and configuration data is stored in your Documents\ErgVideo Data, which, as part of your personal folders system, is likely part of your regular backups anyway. If you create several training plans or custom rides, you may want to add Public\Videos\ErgVideo\ErgVideoLibrary.xml to your backup plan, so these can be restored if your system meets with grief.
After download, maintaining your system is your responsibility. Protect yourself against system failures by adopting a backup routine. We find many people neglect to do this. We do not offer you a backup service nor perpetual downloads. You will be charged for additional downloads, $15 for 1080HD titles and $10 for all others.
This is very easy. Whats most important is to preserve your investment in the downloaded files. Our downloader will offer you a choice on where to store your downloads, and defaults to (system drive):\Users\Public\Videos\ErgVideo. When you launch the downloader or the ErgVideo application, this folder will be created automatically in the public videos directory. (Users\Public\Videos). Each ErgVideo will be stored in in a folder with the name of the video, and inside the folder are two files. So if you load "ThresholdTestHD" the default folder will be Users\Public\Videos\ErgVideo\ThresholdTestHD and two files ThresholdTestHD.evr and ThresholdTestHD.wmv will be created.
After downloading, you should copy the ThresholdTestHD folder and its contents to a different drive or a memory stick (or more simply, be sure the folder is assigned in your weekly auto-backup schema). Do not just copy them to another folder on the same drive, because when the drive fails, you will lose BOTH copies. You should do this for each video.
If you choose to store your videos in a different place than the default, that's fine, as long as you also create a backup copy on a alternate media.
You might also like to be sure your performance data is backed-up. Simple: assign the folder "Documents\ErgVideo data" into your backup regime.
If you have used a backup system, then restoring your files is as simple as following your backup program's restore function.
If you have not used a backup system, but you HAVE saved your ErgVideos to alternate media (manual backup) then moving to a new PC is pretty simple. These instructions assume you have a PC still operating but you will put it out of service, or you are transferring a few ErgVideos from one PC to another. If you let your PC die without a backup, you will have more work to do, and it could cost you extra.
Finally, you may want to port-over your performance data to your new PC. Simple, from your backup system or your old machine (assuming it still works), Copy folders Documents\ErgVideo Data\Performances and \Reports to the same place on your new system. The other folders shouldn't be copied over, they will all re-initialize fresh and update as you define your new configuration.
Q) If I have the video still on DVD, can't I install from there?
Yes indeed. It is slow. If you don't have a dvd drive then a USB portable one will work. Your DVDs could be degraded if not stored perfectly and cleanly. Be prepared to clean them with an optical cloth. If you use a paper or natural fibre (cotton) cloth, you will destroy the DVD completely. We don't send replacements.
Q) How do I do this "copying" from one system to another?
Networking: if your two PC's are both connected to your router either by Wifi or ethernet cable, you can see the files on the old pc with the file explorer on the new PC, assuming they are in public directories (see what we did there?) or you set network file sharing just right to be able to see the files you want. If so, the copy happens by dragging from the window showing files on the old pc to the place representing a destination folder on the new PC. Drag & drop copy. Wifi is slower than a hardwired connection.
Sneaker-Net: You can connect a portable USB HDD drive (or some big memory sticks) to your old system and copy the required folders from there to the portable drive, using drag and drop. Then connect the portable drive (or stick) to the new computer, and copy from there to the required folders on the new system with drag and drop.
Q) Wow, it seems complicated. Don't you think it'd just be better to adopt some sort of regular backup system for my PC so I could use that to handle restoring files to a new one when the disaster hits and I have to face all of this?
Indeed, yes I do. But it really isn't that complicated if the old system is still working when you make a transfer. The problem is that people don't make a backup AND they only think about this problem AFTER the system has completely died and files are all gone. That's the REAL problem. You can save yourself all this work if you take care up front to make some sort of backup copies, or you can pay the $15 (1080HD) or $10 for new downloads per title.
Our license agreement prohibits transfer of ErgVideos to other users, and we apply a zero tolerance policy when this sort of license agreement violation is discovered. All licenses of all parties involved will be revoked, disabled, and terminated without refunds. You will find your ErgVideo environement inoperable. The support line will not discuss nor offer any further support to parties involved.