Please enable mail from ErgVideo.com to pass through your spam filters. We can't connect back to you unless your mail service lets us through. If you have an EarthLink.com or Earthlink.net address, we especially mean you. If you don't see a response (when you submit this form, you get a copy straight away), look in your spam folders, and enable us into your regular mail.
Before sending us an email, please read the FAQ. Chances are, you will find your answer there. It covers about 95% of the total email we receive.
NEW 2020: Email support will be provided only for paying customers. Users who are only using the free ErgVideo offering may not be answered at all. The website has ample information to resolve any issue you may be having, and frankly, it's not viable to spend time supporting free users. Please refer to the FAQ or the instructional videos.
If you have a problem, please execute the following checklist before contacting us. This advice solves 99% of all problems without your needing to call or wait for service.
Now finally, please include this in your mail:
The support line is for technical support to help you address problems you may see. Please do not use this support line for free coaching advice. That can't be free and we must bill for that time.
Phone support is no longer being offered. Please contact us over email using the form above. We will respond in a timely way to emails, and prefer to keep a record of all correspondence.