On Feb 13, 2025, our streaming service partner made a change that breaks ErgVideo streaming playback in the desktop application. It came as an unannounced surprise.
The ErgVideo application has been out of development for several years and supported only for current subscribers. Costs to update and further maintain the application and web services infrastructure now exceed revenues.
As such, we have:
Refunded any subscription that was affected by an outage Feb 13. That is, any subscription that renewed after Jan 13, 2025.
Terminated all recurring monthly subscriptions as of today, Feb 17, 2025. You will see no new charges.
Further, on May 31, 2025, we will:
Remove all web services and the website. This means that the free ErgVideo desktop software will stop working on that date.
Be assured that these are not temporary measures while the outage exists. We are no longer investigating a fix. It is truly the end of the ErgVideo application, web services, and support.
If you purchased a legacy video license (DVD or one-time download), you will still be able to playback videos in any desktop player like Windows "Films and TV" app, or "Windows Media Player"**. What won't work (after May 31) is the desktop software ("ErgVideo 6.009") that controlled your trainer with its own synchronized video player. Since our first release in 2007, we've always provided, maintained, and supported the desktop software for free.
Thank you for your business and understanding,
Paul Smeulders
ErgVideo Inc.
** If you did a standard install, the video files are in .wmv format and located in subfolders of C:\Users\Public\Videos\ErgVideo. Each subfolder is named by the title of the video.
Installing ErgVideo software is super easy, and made even more simple for our subscription users. Watch the video.
Below are further instructions that apply only to legacy-licensed ErgVideo customers. We leave the info posted to remind them how it's done should they need to re-install or re-license their product. The subscription products are a great deal simpler to install and use.
We no longer sell ErgVideos individually. Some people will still need this info until we eliminate the web-downloader for videos. It will be deprecated Dec. 31, 2018, after which time we'll take this down.
ErgVideo does not provide backup service. The downloader ensures you receive the product. If later you lose your files for any reason, restore them from your system backups. Downloads are no longer available. Start a subscription and access all of the videos for one low price per month. See our information on backup, restore, and transferring videos to new PC's here .
It seems DVD's have an infinite lifetime once released. Well, really they don't, but we still have people asking how to re-install them. We'll leave this here for their reference...or maybe a nice stark reminder of how inconvenient they are compared to a subscription? Subscribe today.
After installing from the downloader or DVD and upon first opening an ErgVideo for use, you will be prompted to unlock it. Each ErgVideo is licensed for play on a single computer. You will have a 5 minute preview if you do not unlock your ErgVideo immediately. If you are in doubt about your system performance specification, this is a good way to first test that everything is working as expected on your system before unlocking.