On Feb 13, 2025, our streaming service partner made a change that breaks ErgVideo streaming playback in the desktop application. It came as an unannounced surprise.
The ErgVideo application has been out of development for several years and supported only for current subscribers. Costs to update and further maintain the application and web services infrastructure now exceed revenues.
As such, we have:
Refunded any subscription that was affected by an outage Feb 13. That is, any subscription that renewed after Jan 13, 2025.
Terminated all recurring monthly subscriptions as of today, Feb 17, 2025. You will see no new charges.
Further, on May 31, 2025, we will:
Remove all web services and the website. This means that the free ErgVideo desktop software will stop working on that date.
Be assured that these are not temporary measures while the outage exists. We are no longer investigating a fix. It is truly the end of the ErgVideo application, web services, and support.
If you purchased a legacy video license (DVD or one-time download), you will still be able to playback videos in any desktop player like Windows "Films and TV" app, or "Windows Media Player"**. What won't work (after May 31) is the desktop software ("ErgVideo 6.009") that controlled your trainer with its own synchronized video player. Since our first release in 2007, we've always provided, maintained, and supported the desktop software for free.
Thank you for your business and understanding,
Paul Smeulders
ErgVideo Inc.
** If you did a standard install, the video files are in .wmv format and located in subfolders of C:\Users\Public\Videos\ErgVideo. Each subfolder is named by the title of the video.
We've placed the "essentials", the "basics", the "beginner's-guides", even the "ErgVideo-for-dummies" versions of our product documentation here. We've kept them short(ish), and on-topic for each function you may be looking for. If they don't answer your question, or you are looking for more in-depth information, please have a look at the "in-depth" page. Also, there's no need to be shy about just clicking the buttons available in the ErgVideo application just to see what they do.
Here's a quick reference guide to the various options and settings presented in the ErgVideo UX. You can customize the ErgVideo experience to your liking.
These are some short demos of features you may want to look into. The "longies" or the "slowies?" provide more detail on the in-depth page.
Didn't find it here? That's okay, this page is about the basics. Head on over to in-depth for more topics and more detail. Looking for info on training plans, TrainingPeaks and Strava-related info, we have a separate pages for them too, just to make it easier to find.