On Feb 13, 2025, our streaming service partner made a change that breaks ErgVideo streaming playback in the desktop application. It came as an unannounced surprise.
The ErgVideo application has been out of development for several years and supported only for current subscribers. Costs to update and further maintain the application and web services infrastructure now exceed revenues.
As such, we have:
Refunded any subscription that was affected by an outage Feb 13. That is, any subscription that renewed after Jan 13, 2025.
Terminated all recurring monthly subscriptions as of today, Feb 17, 2025. You will see no new charges.
Further, on May 31, 2025, we will:
Remove all web services and the website. This means that the free ErgVideo desktop software will stop working on that date.
Be assured that these are not temporary measures while the outage exists. We are no longer investigating a fix. It is truly the end of the ErgVideo application, web services, and support.
If you purchased a legacy video license (DVD or one-time download), you will still be able to playback videos in any desktop player like Windows "Films and TV" app, or "Windows Media Player"**. What won't work (after May 31) is the desktop software ("ErgVideo 6.009") that controlled your trainer with its own synchronized video player. Since our first release in 2007, we've always provided, maintained, and supported the desktop software for free.
Thank you for your business and understanding,
Paul Smeulders
ErgVideo Inc.
** If you did a standard install, the video files are in .wmv format and located in subfolders of C:\Users\Public\Videos\ErgVideo. Each subfolder is named by the title of the video.
We sent it. If you entered a valid email address, it was sent, and it arrived at your email servers. This is very simple and regular thing for computers and servers to do. It's not broken on this end, and we've traced multitudes of complaints that claim to be "special cases". It ALWAYS arrives at destination. It's either in your spam folder, or your email service has filtered the content and didn't even present it in your spam folder. There is nothing we can do about that except ask you to change settings on your spam filters, or encourage you to speak with your provider to stop filtering this content. We're not in the business of thwarting or bypassing security systems. Perhaps try creating an account with a different email address domain. Investigate your settings and filters.
You didn't enter a valid username.
Enter a valid username and password. If it doesn't work, one of those two things, or both, have been entered incorrectly. It isn't broken on this end. Usernames and passwords are old-hat for websites. The problem is on your end. You are tpying the rwong txet.
Enter something that will help you recall your password. It isn't used for your login validation. It's so that you don't have to contact us or use the password reset function. You MUST enter something in this field, as the error message indicates...so you may as well make it worthwhile.